Contact us

Problems?

We always try our hardest to offer our customers the highest possible service standards. For this reason, we operate a call-center and customer services department for 12 hours per day, every day of the year (except Christmas and New Year's days).

Serving-up car rental on-line to over a million customers in more than 50 countries, we understand that problems will inevitably arise : local charges being disputed by our customers, damage to vehicles or lost property for example.

If your rental has not yet started, or you are currently mid-rental, please call our reservations dept. who will try to resolve the matter for you on the spot. If this is not possible, or your rental has ended then please contact our department.

How to make a complaint

We are only able to process your complaint/claim when it is submitted to us in writing, preferrably via e-mail. Unfortunately, we cannot process telephone complaints. To deal with your comments effectively, we must have full details from you which we can translate and transmit to the relevant department for investigation. If you wish, you may send a letter to us at the address below. We strongly recommend the use of e-mail or registered post only, so that your query can be processed internally.


  • Customer Services

    Travel Networks Europe Ltd.,
    Merlin House, West Road
    Harlow
    Essex CM20 2BQ
    United Kingdom
    FAO Ms Sara Vazquez-Shaw
  • Tel : +44 1279 770450
  • Fax : +44 870 762 6108
  • customer.services@carjet.com
    Open Monday - Friday 09:00 - 17:00 GMT

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